Family frustrated after teen stranded in Colombia due to flight delays – NBC 6 South Florida
A Pinecrest family say they are fed up with an airline after a teenager was stranded in Colombia due to flight delays.
Stranded passengers in Colombia were yelling at American Airlines workers when a flight to Miami International was delayed on Saturday.
Valentina Matthies says her 16-year-old son Ricardo missed an important exam at school on Monday.
“The flight kept getting delayed, first an hour, then two, then three,” she said.
Matthies says his son was traveling with his half-brother and both ended up stranded in Colombia from Saturday to Sunday morning.
“The flight is again delayed to 10 a.m., then again to 11 a.m., then again to 2 a.m., then again to 4 a.m.,” she said. “They keep postponing it and postponing it, and at some point yesterday people were really, really frustrated.”
So frustrated that passengers started screaming and singing until airport officials called the police.
American Airlines sent a statement to NBC 6, saying in part: “American Airlines Flight 1128 from Medellin to Miami has been canceled due to a maintenance issue. Customers have been relocated to other flights, including including flight 9600, which was scheduled to depart on Sunday and later delayed… We apologize to customers whose travel plans have been impacted.”
Customers who were not booked on previous flights received hotel rooms and meal vouchers, the airline added.
For now, Matthies says she won’t be flying with American anytime soon. Matthies ended up booking his son on Viva Airlines for MIA.
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